This service has been launched to enable you to purchase products directly from Lick (UK) Ltd. The service is only available to residents of the United Kingdom.

“Lick (UK) Ltd", "us", "we" or "our" means Lick (UK) Ltd whose registered office is at Mazars House, Geldred Road, Gildersome, Leeds LS27 7JN.

"You" and "your" means the person ordering products from Lick (UK) Ltd.

If you have any queries, please email us at shopenglishprovender@lick-uk.com or write to us at Consumer Relations, Lick (UK) Ltd, “Company", "us", "we" or "our" means Lick (UK) Ltd whose registered office is at Mazars House, Geldred Road, Gildersome, Leeds LS27 7JN.

General

If a product is unavailable, we will always inform you of this before the order is confirmed.
A legally binding contract with you will come into effect when we debit your credit card. We will debit the price and any delivery charge.

Details, pictures, illustrations and other descriptions contained on our website are for indicative purposes only.

All products are supplied for personal use and are not intended for resale.

Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order for any product up to and including the seventh day (excluding Saturdays, Sundays and Public Holidays) after the day of delivery. Further details of this right will be provided when your order is delivered. If you exercise your statutory right to cancel, you must immediately return to us the products that you do not wish to keep. If you cancel within the statutory period you may claim a refund of any sum you have paid concerning the goods, however, you will be liable for the cost of delivery to you and return from you. Your statutory consumer rights are not affected.

We reserve the right to not accept your order.

From time to time we may change our Terms & Conditions. Accordingly we recommend that you check this page periodically in order to review our current policy.

These terms and conditions and all sales via the Lick (UK) Ltd service shall be governed by and construed in accordance with English law and subject to the exclusive jurisdiction of the English courts.

Privacy Policy

In ordering products from us you will supply us with information about yourself. You expressly consent to Lick (UK) Ltd using this data for the purpose of processing your order. Lick (UK) Ltd and its group companies may use this information to email you with information about our other products and services in accordance with our Privacy Policy if you have indicated your agreement to this by way of ticking the box on the checkout page.

Our full Privacy Policy is below:

Privacy Policy

1 Introduction

1.1 Lick (UK) Ltd ("we" or "us") operates shop.englishprovendercompany.com and the privacy of users of shop.englishprovendercompany.com is important to us. We collect and process information about you, which may include personal data. However, we are aware that many users of shop.englishprovendercompany.com may be concerned about the use made of their personal data and we are aware that our right to use such data is constrained by the Data Protection Act 1998 and, in many cases, subject to your consent.

1.2 The purpose of this Privacy Policy is to describe what information we collect about you and how that information might be used. This Privacy Policy is incorporated into and subject to the terms of use of shop.englishprovendercompany.com (the "Terms").

1.3 We will be happy to answer any enquiries from you regarding this Privacy Policy, the personal data we hold about you or the use we make of it. If you have any queries, comments, or if you wish to correct or update the data we hold about you, please either email us at shopenglishprovender@lick-uk.com, or write to The Data Protection Compliance Officer, Lick (UK) Ltd, Mazars House, Geldred Road, Gildersome, Leeds LS27 7JN.

1.4 If you wish to know more about your rights, please visit the Information Commissioner's site at www.informationcommissioner.gov.uk.

2 What personal information do we collect and use?

2.1 The personal information collected by us will include your full name, e-mail address, postal address, country and phone numbers, but may also include additional information necessary to provide you with the services or products you request, for example your credit card details, or other information about yourself, your preferences or your experiences that you voluntarily share with us.

2.2 We will use your personal information to respond to your enquiries, to improve our website and products, to supply you with requested information, to send you details of our services or products and to provide you with information about our businesses that may be of interest to you. We may disclose your personal information to our group companies for use for these purposes.

2.3 We may from time to time request information for market research purposes. The provision of such information is always optional.

2.4 We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may change our Privacy Policy. Accordingly we recommend that you check this page periodically in order to review our current policy. This Privacy Policy was last updated on the date shown below.

2.5 You have the right to receive a copy of the personal information that we hold about you. We may charge a small fee towards the cost of administering any request you make. The current fee is £10.00. Should we be unable or prevented from disclosing your personal information to you we will confirm why we are not able to.

2.6 Should we sell or transfer any of our businesses this may include the sale or transfer of databases containing your personal information.

3. Cookies

3.1 When you visit shop.englishprovendercompany.com, we will automatically track certain usage information. For further information on cookies, how we used them and how to switch them off, see [insert link to information].

4. Links to External Sites

4.1 shop.englishprovendercompany.com provides links to other sites. When you click on these links, you are leaving our site and entering another site that we do not control and for which we are not responsible. You should carefully review the privacy statements or policies on any other site that you visit as those privacy statements or policies will apply to your visit to that site and they may differ greatly from our Privacy Policy.

5. Marketing

5.1 From time to time, we or our group companies may use your contact details to let you know about the services and products we or they provide and to provide news about our businesses. If you do NOT wish your contact details to be used for this purpose, please either email us at shopenglishprovender@lick-uk.com or write to us at the address above.

6. Consent

6.1 By accepting the Terms or by using the services on shop.englishprovendercompany.com, you consent to the collection and use of your personal data as set out in this Privacy Policy.

Promotional Code

This promotional code is for personal use only.
The promotional code discount is for a limited period of time.
The promotional code relates to full price products only and a deduction is given from the full RRP excluding postage, sale or promotional products.
The promotional code is for a single order payment transaction and cannot be transferred to an order for another product that might not at that time be entitled to a discount.
Any number of items may be ordered by using the promotional code in a single order.
Any items purchased with the promotional code will be subjected to our normal refund and exchange policies.

This does not affect your statutory rights

Pricing Policy

Every item is described as accurately as possible. The correct price is that which is displayed on this website at the time we receive your application, with the exception of a mistake where a pricing error is discovered or for reasons beyond our reasonable control, for example alterations to the rate of value added tax.

The correct price will be confirmed to you in the Dispatch Note enclosed with the goods on delivery. If the correct price is higher than the price displayed on the website, you may return the goods within our 28 day approval in new condition. Your statutory rights remain unaffected by this policy.

Prices include VAT.

Payment Options

You can make payment using any of the following cards:

Your card will be debited with the value of your order and will appear on your statement as "Lick UK Ltd".

Payment Security

We take every reasonable precaution to protect your payment details. In particular, we utilise 256 bit encryption and SSL technology.

Delivery

We deliver direct to your home, or if more convenient your place of work. Our standard delivery service normally takes 3 to 5 working days (excluding weekends and public holidays) for in stock items.

Returns Policy

If you change your mind you have the right to cancel your order. Please do this by email to shopenglishprovender@lick-uk.com or by letter to Consumer Relations, Lick (UK) Ltd, Mazars House, Geldred Road, Gildersome, Leeds LS27 7JN.within 28 days. If we have received your notice prior to the order being despatched we will refund the full order value. If you are in receipt of your order a refund will only be issued upon return of the product to us.
For reasons of hygiene we cannot accept returns where the packaging has been opened or the product has been used.

In case of faulty product please contact shopenglishprovender@lick-uk.com. Proof of purchase will help to ensure we deal with your concerns as quickly as possible. Your statutory rights are not affected.